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Terms & Conditions

 

OVERVIEW
This website is operated by Axil Coffee Roasters. Throughout the site, the terms “we”, “us” and “our” refer to Axil Coffee Roasters. Axil Coffee Roasters offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Axil Coffee Roasters, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Axil Coffee Roasters and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 48 Lynch St, Hawthorn, VIC, 3122, Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at office@axilcoffee.com.au.



Axil Coffee 15th Birthday “Win A Home Espresso Setup” Raffle — Terms & Conditions

Promoter

The promoter isCoffee Co-op Pty Ltd, ABN28 967 234 025, located at48 Lynch Street, Hawthorn, VIC 3122.

Competition Overview

To celebrate 15 years of Axil Coffee, we’re giving customers the chance to win an epic prize! From12th May to 26th May 2025, with every coffee purchased at participating locations, customers will receive aunique raffle-style ticket. Axil keeps one half of the ticket, and the customer retains the other.

Customers must:

  • Keep their ticket

  • Scan theQR code on their cup

  • Register theiremail address and phone number

  • Accept theTerms & Conditions to enter

The winner will be drawn onFriday 30th May 2025 and contacted via email.

Entry Limitations

  • There are130,000 physical tickets allocated to this promotion.

  • If either tickets run out before26th May 2025, Axil Coffee reserves the right toend the competition early.

  • Only valid entries received between7:00 AM AEST on the 12th May 2025 and11:59 PM AEST on 26th May, or before the materials (tickets) run out, will be eligible.

How to Enter

  1. Purchase a coffee from a participating Axil Coffee store between12th – 26th May 2025.

  2. Receive a raffle-style ticket. Axil will retain one half; the customer keeps the other.

  3. Scan theQR code on the cup and register your details.

  4. Accept these Terms & Conditions during sign-up.

  5. Customers must be signed up by11:59PM AEST, 26th May 2025, and retain their ticket to be eligible.

Eligibility

  • Open to Australian residents aged 18+.

  • Employees and immediate family members of Axil Coffee are not eligible.

  • One entry per coffee purchased (multiple entries allowed).

  • Entrants must provide valid contact information and agree to receive Axil marketing communications.

  • Incomplete or unregistered entries are not eligible.

Prize

  • The winner will receive:

    • 1× La Marzocco Linea Micra – White model (as displayed in promotional materials)

    • 12-month Axil Coffee subscription, consisting of 1kg of coffee per month (winner’s choice of Axil blend)

  • The specific machine colour will be white, matching the campaign imagery.

  • The prize is non-transferable and cannot be exchanged for other models, colours, or cash.

  • If necessary (e.g., unforeseen supply issues), Axil reserves the right to substitute the prize or any part of it with a product of equal or greater value.

 

 

Winner Draw & Notification

  • The draw will take place onFriday 30th May 2025.

  • The winner will be contacted viaemail.

  • To claim the prize, the winner must:

    • Be registered via the QR code before the cut-off time

    • Present thephysical ticket that matches the drawn code

    • The winner must present the matching physical ticket to claim the prize.

  • If the prize is not claimed within 7 days, a redraw will occur, and a new winner will be contacted.  A single redraw will occur. No further redraws will take place beyond this.

  • IMPORTANT: Axil Coffee isnot responsible for missed communications due to emails being sent to junk/spam folders. We strongly recommend checking your inbox and junk mail carefully around the winner announcement date —be diligent so you don’t miss your shot!

 

Additional Terms

  • Lost, stolen, or damaged tickets will not be replaced.

  • Entrants must retain their ticket and proof of registration to claim the prize.

  • By entering, you consent to receive marketing communications from Axil Coffee. You can unsubscribe at any time.

  • Axil reserves the right to amend these Terms & Conditions and to cancel or reschedule the promotion if unforeseen circumstances arise.

  • Any attempt to tamper with or manipulate the entry process will result in disqualification.

Privacy

By entering, you consent to Axil Coffee collecting and using your personal data in accordance with our Privacy Policy for the purpose of conducting this promotion and sending marketing updates.

 

Contact

📧 Questions? Get in touch atorders@axilcoffee.com.au


Axil Coffee End of Financial Year Sale Terms and Conditions

Promotion Period

Online Sale: 9:00am 20th June 2025 - 11:59pm 30th June 2025
In-Store Sale: 20th June 2025 - 30th June 2025

Sale prices and offers are valid for a limited time only during the promotional period and cannot be applied retroactively or extended beyond the sale dates.

Online Promotion

Discounts Available

  • Up to 80% off Merchandise

  • 50% off Winter Solstice Blend

  • 30% off Coffee Blends

  • 30% off Coffee Pods

  • 20% off Single Origin Espresso and Filter

  • 20% off Instant Coffee

  • 20% off Pantry Items (Chocolate, Drinking Chocolate and Chai)

  • 20% off Coffee Machines

Discounts apply only to selected items as marked. Not all products are included in the promotion. Discounts are automatically applied to eligible products.

Win a Breville Barista Express Impress: Spend over $100

Customers who place an online order of $100 or more (excluding shipping fees and discounts) during the promotional period will be automatically entered into a draw to win a Breville Barista Express Impress coffee machine.

One winner will be selected at random and contacted via email within 7 days of the promotion ending. If the winner does not respond within 7 days, a new winner may be drawn. The prize will be posted at no cost to the winner. The prize is not redeemable for cash or exchangeable for other items.

Online Exclusions

  • Signature Series Coffee

  • Coffee subscriptions

  • Coffee training courses

  • Gift cards

  • Wholesale purchases

  • Brewing Equipment

  • And any other products as seen fit

Online Availability

  • This offer is only available through our website

  • All items are subject to availability

  • If an item becomes unavailable, your order may be cancelled once stock is exhausted

In-Store Promotion

Buy One Get One Offer

Buy One 1kg Coffee → Get One 250g Coffee Bag FREE

Alternatively, buy 4 x 250g coffee bags and get the 5th 250g coffee bag free. The cheapest item is always free. Valid on all Axil coffee blends and single origins.

In-Store Exclusions

  • Signature Series Coffee range

In-Store Availability

  • This offer is only available when purchasing in-store

    • All items are subject to availability

Important Conditions

Usage Restrictions

  • Online and in-store promotions are separate offers and cannot be combined or matched

  • Discounted items cannot be combined with other promotional offers, vouchers, or discount codes

  • Sale prices apply automatically at checkout for eligible items

Returns and Exchanges

Sale items are subject to our standard returns and exchanges policy. Please see our Returns Policy for details. Ground coffee is non-returnable when whole beans have been selected and ground at the customer's request.

Modifications and Termination

Axil Coffee reserves the right to modify or end the promotion at any time without prior notice.

Governing Law

These terms and conditions are governed by the laws of Australia.

By participating in this promotion, you agree to these terms and conditions.

Axil Coffee Gold Coast Marathon Giveaway - Terms and Conditions

1. Promoter

This promotion is conducted by Axil Coffee ("Promoter").

2. Eligibility

  • Open to Australian residents aged 18 years and over

  • Employees of Axil Coffee and their immediate families are not eligible to enter

  • Each person may enter only once during the promotion period

3. Promotion Period

  • Entries open:10 June 2025

  • Entries close:11:59 PM (AEST) on 15 June 2025

  • Winner drawn:16 June 2025

4. How to Enter

  • Visit https://axilcoffee.com.au/pages/gold-coast-marathon-giveaway

  • Complete the entry form with all required details

  • Submit your entry before the closing time

  • Multiple entries from the same person will result in disqualification

5. Prize Details

  • Prize: One (1) entry ticket to the Gold Coast Marathon

  • Prize includes: Marathon entry ticket only

  • The prize does not include: Flights, accommodation, meals, transport, or any other costs associated with attending the event

  • The prize is non-transferable and cannot be exchanged for cash or other goods/services

6. Winner Selection and Notification

  • The winner will be selected by random draw on16 June 2025

  • The winner will be notified via the contact details provided in their entry within 2 days of the draw

  • The winner must respond within 5 days of notification to claim their prize

  • If the winner does not respond within this timeframe, a new winner may be drawn

7. Prize Conditions

  • The winner is responsible for all costs associated with attending the marathon, including but not limited to travel, accommodation, meals, and incidental expenses

  • The winner must meet all Gold Coast Marathon entry requirements and conditions

  • The prize is subject to availability and the terms and conditions of the Gold Coast Marathon event

  • If the Gold Coast Marathon is cancelled or postponed, the Promoter's liability is limited to the ticket value only

8. General Conditions

  • The Promoter's decision is final, and no correspondence will be entered into

  • The Promoter reserves the right to verify the validity of entries and disqualify any entry that is incomplete, illegible, or fraudulent

  • The Promoter accepts no responsibility for late, lost, or misdirected entries

  • Entry implies acceptance of these terms and conditions

  • The Promoter reserves the right to modify or cancel this promotion at any time due to circumstances beyond its control

9. Privacy

  • Personal information collected will be used for the purpose of conducting this promotion

  • Personal information will be handled in accordance with Axil Coffee's Privacy Policy

  • By entering, participants consent to their personal information being collected and used for promotional purposes

10. Liability

  • To the extent permitted by law, the Promoter excludes all liability for any loss or damage arising from this promotion or the prize

  • Participants enter at their own risk

11. Winner Announcement

  • The winner's first name and suburb may be published on Axil Coffee's website and social media channels

  • By entering, participants consent to this publication

12. Governing Law

These terms and conditions are governed by Australian law.

For any queries regarding this promotion, please contact Axil Coffee via the details provided on our website.