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FAQs

ONLINE ORDERS

All orders are processed and sent out within 2 business days of the order being received. Please note that any orders after 12 pm on Friday will be dispatched on the following Monday. Please allow extra time during any public holiday periods.

We use Shippit for all domestic online orders. Once your order is packed and awaiting dispatch you will receive a tracking notification (via text and/or email) from Shippit. If a notification is not received please contact us at orders@axilcoffee.com.au.

Alternatively, on your receipt (this will be emailed through to you after your order has been placed) you have the option to click “track my order” which will give you a live update of where you order it at.

All International orders are processed and dispatched
within 2 business days of the order being received. Shipping charges are calculated automatically at checkout.

If your order has not arrived within 14 working days please contact us at orders@axilcoffee.com.au.

If you received a wrong or faulty product, please get in touch with us within 7 days of delivery at orders@axilcoffee.com.au and we will be more than happy to sort out a replacement for you. Please note we don’t offer returns due to change of mind.

One-time purchases - All shipping prices are handled by live rates through our courier partner platform Shippit. Simply fill in your postage details and shippit will provide you with a rate for shipping to your address.

For subscription orders, we offer free shipping for any subscription purchases above $50. For all subscription orders under $50. All shipping prices are handled by live rates through our courier partner platform Shippit. Simply fill in your postage details and shippit will provide you with a rate for shipping
to your address.

For international orders, we do not offer free shipping for international orders and the shipping prices will be at the buyer’s discretion. Again, if you fill in your postage details and shippit will provide you with a rate for shipping our delicious coffee to your door.

Inside Australia

Arrival time depends on what postal service delivers your order. Axil Coffee will pick and pack all order within 1-2 days of your order placement, in most cases your delivery will arrive within 1-3 business days (metro), 3-5 business days (regional)

 

Outside of Australia

Please be aware that all international orders may take up to 7-14 business days for delivery.
If your order has not arrived within 14 working days, please don't hesitate to contact us at orders@axilcoffee.com.au.

 

International
shipping times may vary based on the destination. Rest assured, you will receive email updates containing delivery information, tracking numbers, and
estimated delivery times.

We accept all major credit cards as
well as Apple pay android pay.

COFFEE

Single-origin means that the coffee beans can be traced back to a single farm, farmer, producer, crop, or region within a country. Single-origin coffees carry a distinct flavour that's a direct result of the region's climate and processing methods

Our espresso beans are roasted with care, using slightly higher temperatures and a longer duration to create a bold and concentrated flavour. By forcing hot water through finely-ground coffee under high pressure, you can achieve the unmistakable intensity, rich body, and velvety layer of crema that define our espresso.

 On the other hand, our filter coffee beans undergo a gentler roasting process, bringing out their subtler complexities. Roasted to a lower final temperature and for a shorter time, these beans give a
milder and smoother cup of coffee. When hot water is poured over coarser grounds, it leisurely extracts the flavours, resulting in a cup that showcases the pronounced and nuanced characteristics of our filter coffee.

A coffee varietal represents a unique type of coffee plant. The specific growing location and conditions play a vital role
in shaping the coffee cherry’s flavour, making it a key factor in the taste that awaits in your Axil cup.

Our seasonal blend is our most popular roast! It is a versatile blend, working well with both milk-based coffees such as lattes & flat whites, or as a black coffee with some extra kick!

 Whereas our Heavyweight blend is a more developed roast than our seasonal blend, for those looking for a bigger body and less acidity in their cup of coffee.

Our Pele blend is perfect for those looking for something in between. It caters to both black coffee enthusiasts and those who enjoy their coffee with milk.

At Axil Coffee, we are proud to label our coffee as Direct Trade, and it’s an important part of what we do. To achieve this we must meet the following criteria:

  1.  Communication: We have travelled to the farm within this harvest and negotiated a direct price with the coffee producer.
  2. Price: We guarantee to pay 25% more than the current fair trade price to ensure a stronger and more sustainable relationship with the producer.
  3. Quality: Our green bean coffee buying team visits the farms, to assess and score every coffee before we commit to the purchase.
  4. Sustainability: The producers and farms we visit are committed to maintaining strong environmental and socially responsible practices.

 

Proper storage is essential to preserve the freshness and flavour of your coffee. We recommend following these guidelines:

  • Keep it airtight - prevent exposure to oxygen by ensuring your coffee bag is properly sealed after it has been opened.
  • Avoid light, heat, and moisture: Coffee is sensitive to light, heat, and moisture, so it's best to store it in a cool, dark, and dry place. Avoid placing your coffee near the stove, oven, or other sources of heat.
  • Grind just before brewing: For optimal freshness, grind your coffee beans just before brewing. This ensures maximum flavour extraction and helps to maintain the coffee's aroma and taste.

At times, the availability of our coffees may change due to seasonal rotations or limited edition releases. We regularly introduce new varieties while occasionally retiring older ones. We recommend checking back or signing up for notifications to stay updated on the availability of your favourite coffee. 

Yes! Prior to adding coffee to your cart, you have the option to select your preferred grind type, including espresso, stovetop, plunger, batch brew, Aeropress, and pour-over.

Although, our Signature Series only comes as whole coffee beans with no option to choose a grind type. This will also include any promotional tins (i.e Father’s Day, Christmas blend, etc.)

SUBSCRIPTIONS

From 14-day to 30-day coffee subscriptions, our subscription models are carefully crafted to provide a unique experience with every delivery. We offer a variety of subscription options, including single-origin, seasonal, filter roast blend subscriptions, and even a decaf coffee subscription for those who enjoy the taste of coffee without the caffeine. You can choose the amount and frequency you need to perfectly match your coffee needs. Additionally, we provide various grind options to align with your preferred brewing method, whether it's espresso, stovetop, plunger, batch brew, Aeropress, or pour-over.

Yes! We offer a wide range of coffee machine subscriptions and coffee subscriptions to suit all workplaces. Click here to find the perfect coffee subscription for you. 

We currently offer subscriptions that come with an Opal coffee pod machine or a Breville espresso machine, or Moccamaster for our filter lovers. Click here to find out more. 

Yes! You can simply log in to your Axil account via our website to alter your subscription settings. If you have any issues please email orders@axilcoffee.com.au.

CAFE

To make a booking at one of our kitchen cafes, head to our ‘locations’ page and select the venue you would like to book. This includes our Chadstone, Burwood, Melbourne Central, Bourke St, Galleria and Richmond cafes.

You can find all of our cafe's addresses and trading times on our ‘locations’ page. 

Yes! Our seasonal menus have vegan and vegetarian options.

You can find our blends and single-origin coffee at our cafes. However, the coffee selection at each location is subject to stock availability. 

Yes! Click here to find out more about our catering services.

COFFEE COURSES

If you're a beginner with a love for coffee our barista training courses in Melbourne provide the perfect blend of knowledge and hands-on experience. We suggest beginning with our Espresso Standards Course, which is designed to introduce you to coffee-making fundamentals. This course covers the crucial elements needed to create the perfect espresso, from grinding to extraction and milk texturing.

CAREERS

If you’re interested in joining our team, click here to submit your application.

WHOLESALE

Click here to find out more and receive a free wholesale sample pack. 

EVENTS

If you would like to book ‘Brewce’ our new coffee van for your next event, please send an enquiry email to retailops@axilcoffee.com.au