Axil Coffee Roasters (we, us, ours) conducts business in Australia in our branded stores across Australia and via our website at axilcoffee.com.au. We take our privacy obligations seriously and take care to protect the personal information of our customers.
This privacy policy explains what personal information we collect, how we may use it, and the steps we take to ensure that it is kept secure.
We also explain your rights and how to contact us.
What information do we collect?
In order to provide you with our services, we collect personal information about you if you:
We may, by way of example, collect:
Note that we do not collect or store any credit card or payment details. Payment for products and services are handled via a secure third party payment gateway.
How will we use your information?
All personal information that we obtain about you will be recorded, used and protected by us in accordance with the Privacy Act 1988 (the Act) and this privacy policy.
We will primarily use your personal information to provide our services to you, for example:
Disclosing your information
We may disclose personal information to:
All third-party service providers and other suppliers to us, to whom your personal information is disclosed, are only given access to that information to enable them to perform their obligations to us and for no other purpose.
We use your personal information to notify you of services that we are able to offer you from time to time. You may opt out of receiving any publications, newsletter, or other marketing product at any time.
Analytics
We may use products such as Google Analytics to analyse the audience statistics of our website and social media channels to analyse their operation and improve our content. No personal information is collected from these products.
Cookies and tracking technology.
We may use a standard technology called ‘cookies’ on site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit.
Cookies that are used in any part of our website will not be utilised for collecting personally identifiable information and will only be used for internal management purposes.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you.
Information about other people
If you provide information to us about a third party (such as your directors, employees or someone you have business dealing with) please make sure that you have consent to provide that information to us.
In any event, we will treat any personal information we received in accordance with this policy.
If you think that someone else may have provided personal information about you to us, then you can contact us as set out below.
Security of information
We take the security of your personal information seriously. An appropriate level of technical and organisational measures has been implemented on our website and in our business operations to ensure the appropriate level of security of personal information and to protect personal information against unauthorised or unlawful processing, accidental loss, destruction or disclosure.
All our databases containing personal information are hosted by a reputable third party CRM provider and stored on Amazon Web Services servers. We have robust data processing and privacy agreements in place with the third party provider.
Direct Marketing
We use your personal information to notify you of services that we are able to offer you from time to time.
We do not sell, licence or, in any other way, distribute your personal information to any other company for the purpose of direct marketing.
You may opt out of receiving any publications, newsletter, or other marketing product we send you at any time.
Changes to this privacy policy
From time to time we may change our security and privacy policies and will publish the amended policies on our website.
If we make a major change to this privacy policy, if we have your contact details, we will let you know.
Your right to access your personal information.
You have the right to access your personal information.
You will need to prove your identity before we can grant you access. Note that access may be denied if one of the exceptions set out in the Act applies.
Accessing and correcting information
You can contact us as set out below:
Who we are
Axil Coffee Roasters is the trading name of Coffee Co-op Pty Ltd as trustee for The Coffee Co-Op Unit Trust, ABN28 967 234 025 and also for the following locations:
How to contact us
If you would like any further information or have any comments or complaints about our privacy policy or the way we have handled your personal information or any other aspect of our website or service, please contact us at info@axilcoffee.com.au.
Making a complaint
If you are dissatisfied with the way we have responded to a complaint you have made to us about the way we have handled your personal information you can contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/privacy/privacy-complaints.
18 October 2023