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Axil Coffee Return & Refund Policy

Our Return & Refund Policy:

Returns and exchanges of goods due to change of mind must be requested within 7 days of delivery and will be at the customer’s expense. Axil Coffee will not accept returns for non-faulty items that have been used and/or without packaging. Should the customer receive an order without the packaging, they should immediately notify us by email and landline if they wish to return or exchange an item.

In addition (but not exclusive to) Axil Coffee will not accept returns in the following circumstances:

  • Damage from misuse;
  • Damage from an accident;
  • Damage from failure to take proper care;
  • By modifying the items;
  • Damage related to general wear and tear and prolonged usage
  • Past the best before date (after 7 days from the day of roasting)
  • Damage occurring from third party delivery services

 

For non-faulty items returned, a credit note will be issued. This cannot be exchanged for a refund. Faulty items will only be accepted if the goods are delivered to the customer in a damaged or unusable state or a due to a manufacturer’s fault which we are notified of within 7 days of delivery. All items returned as faulty will be inspected and any items that are considered to be damaged through wear and tear will be rejected as a faulty item. Items received outside of the above time frame will be accepted only at the discretion of Axil Coffee Roasters. We will provide a full refund on faulty items subject to the terms above. This refund may be paid to the customer via bank transfer or credit card refund.

Axil Coffee will not exchange or provide a refund on sale items. A credit note can be provided at our discretion. We request that all goods are returned within 7 days of when the item(s) is delivered if a credit note has been approved.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our Guarantee:

We Guarantee that:

  • All products are free from manufacturing defects;
  • Our goods are fit for the purposes for which they have been manufactured and supplied;
  • All goods supplied by us are of saleable and useable quality
  • We will guarantee to repair or replace in the instance of a manufacturers defect within a reasonable time from the receipt of return

 

The Return & Refund Process:

If you would like to return or exchange a product(s), to facilitate the return of the order, please email orders@axilcoffee.com.au within 7 days of receiving your order. Your returns will need to be sent to the following address:

48 Lynch St
Hawthorn VIC 3122
AUSTRALIA

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Additionally, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Vouchers can be issued within 7 days of products being returned, which can be used against future purchases on the axilcoffee.com.au website or in-store.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15-30 business days have passed since we’ve approved your return, please contact us at orders@axilcoffee.com.au

Axil Coffee is not liable for returned goods if they are not returned to us via a signed courier.

You can always contact us for any return questions at orders@axilcoffee.com.au

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, or limited edition products or seasonal stock. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

Exchanges are permitted if the items is available. We can only exchange faulty items for the same product. If the same product is not available we will exchange it for a product of equal value.

Where possible, items may be repaired but only where such items are deemed faulty and suitable for repair. Repaired items are shipped free of charge if the product is regarded as faulty.

It is advisable that all customers check ordered items thoroughly upon delivery before removing any original packaging and before disposing of any original packaging.

Please note that we do not accept liability for goods that are not returned via a registered post service or signed courier.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exchange of items outside the agreed upon time frame is subject to product availability and the customer will incur any associated shipping costs for such exchanges. Acceptance of Returns and Exchanges outside of the agreed upon time frame will be at the discretion of Axil Coffee.