Returns or Exchanges Process
If you would like to return or exchange a product(s), to facilitate the return of the order, please email firstname.lastname@example.org within 7 days of receiving your order. Goods must be returned within 7 days of the date you advise of the intended return.
Exchange of items outside the agreed upon time frame is subject to product availability and the customer will incur any associated shipping costs for such exchanges. Acceptance of Returns and Exchanges outside of the agreed upon time frame will be at the discretion of Axil Coffee Roasters.
Return of stock; either exchange or refund must be accompanied by the customer name, address, invoice and order number, claim amount, reason for return and/or any associated faults to the product. Axil Coffee Roasters will provide the customer with authorisation number once a request for return has been placed and the exchange or return has been approved.
Axil Coffee Roasters are not liable for returned goods if they are not returned to us via Australia Post’s registered post or signed courier.
Axil Coffee Roasters will not accept returns for non-faulty items that have been used and/or without packaging. Should the customer receive an order without the packaging, they should immediately notify us by email and landline if they wish to return or exchange an item.
How to proceed if you wish to return faulty goods:
In order to facilitate the returns process of faulty items, you must email us at email@example.com.
Axil Coffee Roasters guarantees that:
- All products are free from manufacturing defects;
- Our goods are fit for purposes for which they have been manufactured and supplied;
- All goods supplied by us are of saleable and useable quality
- We will guarantee to repair or replace in the instance of a manufacturers defect within a reasonable time from the receipt of return
Axil Coffee Roasters will not accept returns in the following situations:
- Damage from misuse;
- Damage from an accident;
- Damage from failure to take proper care;
- By modifying the items;
- Damage related to general wear and tear and prolonged usage
- Past the best before date (after 7 days from day of roasting)
- Damage occurring from third party delivery services
For non-faulty items returned, a credit note will be issued. This cannot be exchanged for a refund. Faulty items will only accepted if the goods are delivered to the customer in a damaged or unusable state or a due to a manufacturer’s fault which we are notified of within 7 days of delivery. All items returned as faulty will be inspected and any items that are considered to be damaged through wear and tear will be rejected as a faulty item. Items received outside of the above time frame will be accepted only at the discretion of Axil Coffee Roasters. We will provide a full refund on faulty items subject to the terms above.
This refund may be paid to the customer via bank transfer or credit card refund.